About Communications & Community Engagement

Communications & Community Engagement encompasses City Cable operations, community and immigrant outreach, constituent services, and media relations. We strive to use a broad and innovative range of channels and initiatives to provide the greatest possible number of community members with information on emergencies, services, programs, public meetings, initiatives and events.

An essential function is the department’s round-the-clock constituent service center 311, which is operated by the Constituent Service Division. CCE also facilitates and encourages resident participation in all aspects of City government and community activities. While balancing traditional outreach via print and local media, the department provides constituents expanded access to government information and services via a range of options from public meetings to eGovernment technologies including innovative web-based services, social media, and video streaming. In its efforts to inform, serve, and engage the community, CCE aims to provide quality constituent service, enhance the quality of life within the city, and help city government be responsive to community needs. The Department encompasses seven core program areas and one subdivision:

  • Media Requests

  • SomerViva

All media inquiries are made to the Office of Communications & Community Engagement's media team. We are:

  • To reach all of us at once, email media@somervillema.gov
  • Denise Taylor, Director
              Mobile: 857-523-9905
              Office: 617-625-6600 x2103
    Meghann Ackerman, Deputy Director
              Office: 617-625-6600 x2120
              Mobile: 857-523-2193
  • Erica Mace, Public Information Officer
              Office: 617-625-6600 x2615